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International Shipping

Your shipping cost is calculated based on the shipping address and weight of your total checkout.

Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Domesic Priority shipping typically takes 1-3 business days to receive, excluding weekends and federally observed holidays. In some cases, shipping may get delayed. For orders placed during the weekend, we prioritize the shipping of these orders on Monday morning. International Priority Shipping could be expected up to 3–5 business days or more. All international shipments may randomly be chosen for inspection. The recipient of an international shipment is thus subject to such import taxes, customs duties and fees, which are imposed once the shipment reaches clearance. Potential charges for a customs clearance must be fulfilled by the recipient. 

Learn More

  • You can always contact us for any exchange question at info@baevibez.com or call us @ (812) 748-2438 Mon- Fri 09:00 EST-07:00 EST Sat 09:00 EST-02:00 EST

     

    For a refund of the product purchase price, you must be issued an RMA (Return Merchandise Authorization) within 30 days of your original purchase date, this means you need to return the product in order to get a refund. Shipping costs are non-refundable. Customer is responsible for all return shipping costs but we will happily pay return shipping fees if the delivery is a mistake of BaeVibez's (for example, you received a broken or wrong item). You can return products for 30 days after purchase date, with a $7.95 returns fee. The returns fee is applicable for all opened returned products.

    If your order has already been processed for shipment (your shipping label has been created and the shipping confirmation email has been sent to you), then we will not be able to issue you a refund unless we receive the products back to us. The shipping costs will not be refunded in this case either. You can contact us to get your RMA and we will issue the refund once we receive the products.

    If you have a purchase of more than 1 item, then only 1 item of each type is allowed to be opened (i.e. if you ordered 2 body butter bottles, you can open 1 bottle to get a partial refund, but the second bottle cannot be opened) – others must come back unopened and unused in order to receive FULL refund for the unopened items. If two of the items are already opened, then we can only issue a refund for one opened item with returns fee charge. 

    Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to the BaeVibez customer service department address provided via email or call confirmation with requested RMA number.

    Orders that are passed the 30 days return period but are given exception for a refund will be charged the $7.95 returns fee for all unopened and opened items.

    Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.

    For returns, email us at info@baevibez.com to request an RMA (return merchandise authorization). No returns can be accepted for refund without RMA. 

  • What are the international taxes, duties, etc. that I have to pay?

Your shipping cost is calculated based on the shipping address and weight of your total checkout.

Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Domesic Priority shipping typically takes 1-3 business days to receive, excluding weekends and federally observed holidays. In some cases, shipping may get delayed. For orders placed during the weekend, we prioritize the shipping of these orders on Monday morning. International Priority Shipping could be expected up Delivery in 3–5 business days or more. All international shipments may randomly be chosen for inspection. The recipient of an international shipment is thus subject to such import taxes, customs duties and fees, which are imposed once the shipment reaches clearance. Potential charges for a customs clearance must be fulfilled by the recipient. 

SHIPPING METHODS AND COSTS

Your shipping cost is calculated based on the shipping address and weight of your total checkout.

Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Domestic Priority shipping typically takes 1-3 business days to receive, excluding weekends and federally observed holidays. In some cases, shipping may get delayed. For orders placed during the weekend, we prioritize the shipping of these orders on Monday morning. International Priority Shipping could be expected up to 2 weeks or more. All international shipments may randomly be chosen for inspection. The recipient of an international shipment is thus subject to such import taxes, customs duties and fees, which are imposed once the shipment reaches clearance. Potential charges for a customs clearance must be fulfilled by the recipient. 

 

We ship worldwide via United States Postal Service. International Orders may incur delay due to customs duty fees and transit, expected arrival is up to Delivery in 3–5 business days or 2 weeks or more from purchase. 

We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.

FREE SHIPPING

For all orders with the free shipping promo (including international orders), please note that we will ship your parcel via First Class Shipping only even if you choose other shipping options.

SHIPPING ESTIMATES

The estimated shipping days does not including the processing. We usually ship orders within 24 hours, except on weekends or holidays. These times may be extended during holidays, promotions, launches/restocks, and limited edition releases.

  • What do I do if I never received my order? 
If you never received your order, contact us immediately @ info@baevibez.com or by phone at 812.748.2438 between 09:00AM-07:00PM EST Mon-Friday and Saturday 09:00AM-02:00PM EST
  • What do I do if I received a defective order?
Please inspect your order upon reception and contact us immediately @ info@baevibez.com or by phone at 812.748.2438 between 09:00AM-07:00PM EST Mon-Friday and Saturday 09:00AM-02:00PM EST if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • How do I make changes to an order I’ve already placed?
contact us immediately @ info@baevibez.com or by phone at 812.748.2438 between 09:00AM-07:00PM Mon-Friday and Saturday 09:00AM-02:00PM. But please keep in mind that it may be too late to change that order and you may have to create a new order. 
  • Where are you located?
We are located in Sellersburg, IN, USA
  • How is the product made? Where do the materials come from?
The product is made from our manufacturing warehouse in Sellersburg,IN,USA, our materials are imported from both The Gambia, West Africa & Ghana as well as the USA. 
  • How do I contact your company if my question isn’t answered here?
contact us @ info@baevibez.com or by phone at 812.748.2438 between 09:00AM-07:00PM Mon-Friday EST and Saturday 09:00AM-02:00PM EST

ADDRESS VERIFICATION POLICY

Should you place an order that needs further address verification, our team will go forward to reach out to your specified email address noted on your account and ask for correct shipping and mailing address, as well as any further pertinent information needed (Apt/Unit/Suite number, postal code validation, etc). 

Should we not receive a response by the 10th day past original purchase date, this shipment will be sent out to the address noted on the order confirmation receipt.

We cannot be held responsible for any shipments that do not make it to their specific destination. Please reach out to our team at info@baevibez.com so we can help as best we can! 

LOST PACKAGE POLICY

If your package shows that its been delivered at usps.com and you still haven’t received it, no problem! Just file a claim with the usps and provide us with the claim number via email, chat or phone call.

We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Customers agree that BaeVibez does not have any liability on the order once it's already been shipped. It will be in the position of the carrier and it's the responsibility of the customer to communicate with the carrier regarding the lost or stolen items.

Please note that MAIL THEFT is punishable by law and is a federal crime, a felony that could result in prison time, the loss of the right to vote or hold public office, and significant fines. The taking of items through fraud, deception, or embezzlement are included within the definition of the crime. Mail theft includes but are not limited to: Hiding or destroying mail also constitutes mail theft, as does the purchase, receipt, or possession of mail that one knows was stolen.

You can always contact us  at info@baevibez.com 

or

call us @ (812) 748-2438 Mon- Fri 09:00 EST-07:00 EST Sat 09:00 EST-02:00 EST. We are closed on Sundays.

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