Shipping policy


  • When will I receive my order?

SHIPPING METHODS AND COSTS

Your shipping cost is calculated based on the shipping address and weight of your total checkout.

Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Priority shipping typically takes 1-3 business days to receive, excluding weekends and federally observed holidays. In some cases, shipping may get delayed. For orders placed during the weekend, we prioritize the shipping of these orders on Monday morning.

We ship worldwide via United States Postal Service. International Orders may incur delay due to customs duty fees and transit, expected arrival is up to 4 weeks from purchase.

We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.

FREE SHIPPING

For all orders with the free shipping promo (including international orders), please note that we will ship your parcel via First Class Shipping only even if you choose other shipping options.

SHIPPING ESTIMATES

The estimated shipping days does not including the processing. We usually ship orders within 24 hours, except on weekends or holidays. These times may be extended during holidays, promotions, launches/restocks, and limited edition releases.

  • What do I do if I never received my order? 
If you never received your order, contact us immediately @ info@baevibez.com or by phone at 812.748.2438 between 09:00AM-07:00PM EST Mon-Friday and Saturday 09:00AM-02:00PM EST
  • What do I do if I received a defective order?
Please inspect your order upon reception and contact us immediately @ info@baevibez.com or by phone at 812.748.2438 between 09:00AM-07:00PM EST Mon-Friday and Saturday 09:00AM-02:00PM EST if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

  • How do I make changes to an order I’ve already placed?
contact us immediately @ info@baevibez.com or by phone at 812.748.2438 between 09:00AM-07:00PM Mon-Friday and Saturday 09:00AM-02:00PM. But please keep in mind that it may be too late to change that order and you may have to create a new order. 
  • Where are you located?
We are located in Sellersburg, IN, USA
  • How is the product made? Where do the materials come from?
The product is made from our manufacturing warehouse in Sellersburg,IN,USA, our materials are imported from both The Gambia, West Africa as well as the USA. 
  • How do I contact your company if my question isn’t answered here?
contact us @ info@baevibez.com or by phone at 812.748.2438 between 09:00AM-07:00PM Mon-Friday EST and Saturday 09:00AM-02:00PM EST

ADDRESS VERIFICATION POLICY

Should you place an order that needs further address verification, our team will go forward to reach out to your specified email address noted on your account and ask for correct shipping and mailing address, as well as any further pertinent information needed (Apt/Unit/Suite number, postal code validation, etc). 

Should we not receive a response by the 10th day past original purchase date, this shipment will be sent out to the address noted on the order confirmation receipt.

We cannot be held responsible for any shipments that do not make it to their specific destination. Please reach out to our team at support@baevibez.com so we can help as best we can! 

LOST PACKAGE POLICY

If your package shows that its been delivered at usps.com and you still haven’t received it, no problem! Just file a claim with the usps and provide us with the claim number via email, chat or phone call.

We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Customers agree that BaeVibez does not have any liability on the order once it's already been shipped. It will be in the position of the carrier and it's the responsibility of the customer to communicate with the carrier regarding the lost or stolen items.

Please note that MAIL THEFT is punishable by law and is a federal crime, a felony that could result in prison time, the loss of the right to vote or hold public office, and significant fines. The taking of items through fraud, deception, or embezzlement are included within the definition of the crime. Mail theft includes but are not limited to: Hiding or destroying mail also constitutes mail theft, as does the purchase, receipt, or possession of mail that one knows was stolen.